Frequently Asked Questions

Sparkly Wash FAQs
You've got questions, we've got answers . . .

1. What is dry cleaning? How do you clean my clothes without getting them wet?

Dry cleaning is similar to washing but without the water. Dry cleaned garments are cleaned in a machine that looks like a giant washer with one major difference - instead of using water or anything water based, a liquid is used that does not contain any water.

Three things cause shrinkage in garments, heat, mechanical action, and moisture. By removing moisture from the cleaning process and replacing it with a liquid that contains no water, garments like your wool pants can now be safely cleaned without shrinkage. Materials like wool and silk generally have to be dry cleaned. By eliminating moisture from the cleaning process we are able to get your garments clean while extending their life all without shrinking anything.

After your items are cleaned, they are pressed. Pressing is what takes the wrinkles out of your garments.

2. Why dry clean something instead of washing it at home?

While there are many reasons to send your garments to a professional dry cleaners, the most important reason is to prolong the life of your garments while keeping them looking their best. One of the properties of dry cleaning solvent is that it is much gentler than water on your garments. Another property is that it cleans grease and dirt out of garments much better than with water.

3. What are the benefits of having my garments dry cleaned?

Dry cleaning removes any dirt, oil and debris form the garment, including body oils, food oils and wax. With a pre-treatment, dry cleaning can also remove tougher stains such as coffee and perspiration. Once your garments have been cleaned, they are finished. This process makes the garment look as good as new and corrects any mishaps such as missing buttons or crooked pleats.

4. How do I know which of my garments to dry clean?

Just about any quality fabric should be dry cleaned. Satin, silk, chiffon, tulle, wool, acetate, linen, organza, 4-ply polyester and any fabrics lined in leather or suede should all be dry cleaned. Also, any clothing with embellishments such as fancy beadwork, rhinestones or sequins should be professionally cleaned. You may also check the labels of your clothing for proper care.

5. How soon can I have my garments back?

We ask for at least two days to clean and press your garments, however we can process them faster if requested. If you bring your garments in by 10 am , they can be ready by 5 pm. If you bring your garments in after that, your garments can be ready the next production day by 5pm (there is no production on Saturday and we are closed on Sunday). Some items such as wedding gowns and comforters take longer.

6. What exactly happens to my clothes when they are dry cleaned?

Your garments are closely inspected prior to cleaning. Pockets are emptied, buttons are protected, zippers are checked. Stains are pre-treated prior to being treated with the dry cleaning solution, steam and vacuumed.

After cleaning, your garments are finished and pressed. The final touches include replacing missing buttons, small repairs and packaging.

7. How soon should I dry clean my garments after wearing?

Hard to remove stains such as food, drink and perspiration typically set in within 48 hours. It is best to bring your garments in for a cleaning as soon as possible to avoid yellowing, discoloration and weakening of the fabric.

8. I'm ready to store my out-of-season garments. Do I need to clean them prior to storing?

It is extremely important to have your garments cleaned prior to placing them in storage. Even if clothing appears to be clean, invisible stains and debris such as perfume, body oil, food stains, etc. can discolor and ruin fabric.

9. I've got a beautiful vintage wedding gown - but it has yellowed. Can it be restored?

Your vintage wedding gown can be transformed into a gleaming shade of white, provided that the material is not too dry and brittle to endure the necessary treatments.

10. Does having my clothes dry cleaned regularly mean that they will not last as long?

Quite the opposite. Regular dry cleaning prolongs the life of your clothing by removing stains and dirt that would have otherwise become embedded in your clothing and eroded the fabric.

11. I brought my blouse to another dry cleaner and they couldn't get the spot out, is there anything you can do?

The simple answer is maybe. A lot factors go into whether a stain will come out or not. Some stains are permanent, some stains can be 'set' by improper stain removal, and some stains cannot removed due to the stability of the other dyes (the dyes that are supposed to be there) in the garment. That being said, we employ the best cleaning methods available, use clean solvent in each load, our stain removal specialists have many years of experience along, and we stay current with new clothing trends. All of these tools give us the highest chance for success in stain removal (if the stain can come out).

12. What do you do to ensure my white suit won't get dingy or turn grey?

In addition to using the proper amount of soap and separating darks from lights, we keep your whites whiter using two methods. First, we distill our cleaning solvent after every load to make sure your clothes get clean, fresh solvent every time. The second thing we do to ensure your white garments stay white is by using separate cleaning machines for light garments and dark garments. This adds another layer of protection against a fugitive dye from changing the color of your white garments.

13. I would like to get my wedding gown preserved, do you perform this service yourselves, or do you send them out?

We clean all of our wedding gowns here at our plant. We also invite you to come in and view your gown before we place it into the preservation chest so you know exactly what it looks like and your aren't left to wonder.